How Do I Sign Up?

Click the "Get TalkTIMR" button below for an online quote and to sign up for TalkTIMR service. You can be signed up and ready to use TalkTIMR in 10 minutes!

How Does My Cell Phone Call Capture Work?

After signup, one of the first things you do is download and install TalkTIMR software on your Blackberry, Windows Mobile, or Palm cell phone. You then use your cell phone just as you normally would. Our software operates quietly in the background and automatically captures information about inbound and outbound calls. The default setting for TalkTIMR is to pop a window at the end of each call with information on the call just completed and suggestions on call type, client/matter code and billable time. You can accept this information or revise it on a per call basis. Since cell phones are often used for personal calls too, you can quickly mark calls as personal and from that point forward, these numbers are omitted from reporting. You can also delete immediately any call record from TalkTIMR and it will not be included in any of the reports. If you're busy and need to get to the next call, simply click on "Later" and the call detail record is retained where you can later either append the necessary billing data or have an assistant do that for you.

How does TalkTIMR know about our Timekeepers, Contacts And Cases/Matters?

It is really pretty simple: You input them into TalkTIMR. Using the online portal you can either enter them manually, import a .csv file extracted from your case/matter management system or, if you use software from one of our legal software partners, specify that your information be automatically extracted and updated in TalkTIMR without requiring any manual intervention at all. Once TalkTIMR has this information, it watches how you assign codes to calls and remembers. Very soon, it understands your business and makes helpful suggestions that are most often correct. Of course, most users will never have to worry about any of this. You can set up as many free system administrators as you'd like. These systems administrators can perform all the routine maintenance so that it can automatically be available to all timekeepers who will then enjoy the "one click" assignments without ever needing to do any maintenance themselves.

How do I set up TalkTIMR?

TalkTIMR is easy to install and use, watch this video to see how: User Setup Video

How Can I Manage My Calls to Make Sure I Get The Results I Want?

You can manage your call histories quickly and easily with TalkTIMR. You can do so at any time by accessing your portal at http://www.proximiti.com/talktimr. The portal contains a powerful analysis tool that will allow you to view any set of calls and sort or group them in any sequence you desire. You may update or delete call records singly or even select a group of calls and apply settings to all of them.

What If I Forget?

We know people are busy and administrative matters often fall by the wayside due to the press of business, so we provide options to automatically send reports to your email address. The reports, which can be daily, weekly or monthly, quickly summarize your call records and provide indications of the activity required to fully dispose of all captured calls. A single click on a report will automatically open a window to your portal where you will immediately see the relevant calls.

How Do I Get The Calls Into the Billing System?

Getting call detail records and the attached billing notes into the firm's billing system can be handled in several ways. The most automated solutions are for those software companies supported directly by TalkTIMR and this list expands monthly so check our web site to see if your package is supported. Other billing programs allow for file imports, most typically using the .csv file format. Proximiti TalkTIMR includes a .csv export option and after the initial set up, you can keep the same configuration for future months. As a final option, billable calls can be summarized in a report to facilitate manual data entry.

Is TalkTIMR Secure?

Yes. Security is a major concern for any organization. There are several areas to address with Security. The model Proximiti utilizes is largely the same as that deployed by RIM for Blackberry users of corporate e-mail. All communication links are encrypted and all data access is password controlled. The physical security in our data center far exceeds the physical security available in most legal offices. Finally, Proximiti has a stringent Confidentiality and Usage Agreement that applies for each subscriber.

How Do I Find Out If My Legal Software Is A TalkTIMR Partner And What Do I Do If It Isn't?

When you begin the signup process we will ask you about your current software, tell you if it is supported and describe the integration options in your custom quote. If your software is supported, great! If not, remember TalkTIMR works perfectly well on a standalone basis. Also, we plan to support numerous packages by the end of 2008 and we will give priority to integrating with software used by our customers. As we add partners, we will automatically inform existing customers if we have added support for one of their legal software packages.