• Each Proximiti business customer that enrolls in the Proximiti Service Continuity Program will be set up with an Auto Attendant or Call Group called "Emergency Routing" that will provide callers with a specific experience and route them to a cell phone or land line.
• Proximiti has network sensors that can detect an outage in the client WAN. This would arise in the case of a natural emergency with a shutdown in power.
• The Proximiti servers apply "Escalation Notification" rules to determine when the Service Continuity server should be implemented. The service can be provisioned too to ignore "Flapping", which can be surges and drops of power temporarily which can be used to minimize rapid, repeated adjustments of the client call routing.
• If a problem is severe, the Proximiti network diagnostics automatically sends an alert to the Proximiti Service Continuity (SC) server.
• The Proximiti Service Center then sends the appropriate control messages to the Proximiti Servers to reroute calls on some or all of the numbers for that Proximiti Customer to the Emergency Routing call management profile.
• The SC will also send email alerts to the client and Proximiti tech support. All inbound calls are now managed pursuant to the Emergency Plan developed with the Proximiti customer.
• The Proximiti network diagnostics continually monitors the Customer data network and when restored (typically the resumption of power), the Proximiti servers reconstructs the original routing configuration for the Proximiti customer (only if it detects no intermediate changes) and all inbound calls are now managed as originally set up (calls delivered back to the office(s)).
• The SC will send alerts whenever it activates emergency routing for a client or every 2 hours while a client is in emergency status.

Pricing for Emergency Support Services of Proximiti
• $199.95 set up charge and $19.95 monthly per month fee for each location monitored